“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.”
Author: Dale Carnegie
Dale Harbison Carnegie was an American writer and lecturer and the developer of famous courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. Born into poverty on a farm in Missouri, he was the author of How to Win Friends and Influence People (1936), a bestseller that remains popular today. One of the core ideas in his books is that it is possible to change other people’s behavior by changing one’s behavior toward them. (Source – Wikipedia)